FAQs

Q1: How far in advance should I place an order for a floral arrangement?
A: It is best to place your order as early as possible to ensure availability. For same-day deliveries, we recommend ordering before 1:00pm (local time). However, we will always strive to accommodate last-minute orders whenever feasible. We cannot guarantee same day delivery for orders placed after 2:00pm Monday-Friday and 12:00pm Saturday.

Q2: Can I customise my floral arrangement?
A: Yes, absolutely! We love creating personalised arrangements to suit your preferences and occasion. Feel free to discuss your ideas with our talented florists, who will work with you to design a bespoke arrangement that meets your unique needs.

Q3: What is your delivery policy?
A: We offer both local and international delivery options. For local deliveries, we generally offer same-day or next-day delivery, subject to availability and location. International delivery times vary, depending on the destination. To guarantee successful delivery, accurate recipient information, including address and contact details, are essential. If you would like an order out of our local delivery area please contact us on 0397543784 to discuss.

Q4: Can you deliver flowers to a hospital or funeral home?
A: Yes, we can deliver floral arrangements to hospitals, funeral homes, and other venues. However, we recommend providing specific delivery instructions to ensure the flowers reach the intended recipient in a timely manner. Please note that some hospitals may have restrictions on accepting certain types of flowers or arrangements.

Q5: Do you offer wedding floral services?
A: Absolutely! We specialise in creating stunning floral designs for weddings. Our experienced wedding florists will work closely with you to bring your vision to life, ensuring that your wedding day is filled with beautiful and elegant blooms.

Q6: How do I take care of my fresh flowers to make them last longer?
A: To help preserve your flowers, we recommend keeping them in a clean vase filled with water mixed with the included floral preservative. Trim the stems at an angle before placing them in the water and remove any excess foliage that may fall below the waterline. Be sure to place the arrangement in a cool spot away from direct sunlight and away from fruits or other ethylene-releasing items.

Q7: Can I order flowers for a specific event or occasion?
A: Of course! We offer a wide range of floral designs suitable for various occasions, such as birthdays, anniversaries, graduations, and more. Whether you need a romantic bouquet for Valentine's Day or vibrant centrepiece for a corporate event, our florists will help you create the perfect arrangement to enhance the atmosphere and convey your intentions.

Q8: What if I need to cancel or modify my order?
A: If you need to cancel or modify your order, please contact us as soon as possible. While we will do our best to accommodate your requests, please note that last-minute changes may not always be possible, especially if the arrangement is already in the process of being prepared or has already been delivered.

Q9: What payment methods do you accept?
A: We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and debit cards. Additionally, we may offer alternate payment options, such as digital wallets or bank transfers, depending on your location and the ordering platform used. We also accept cash in store.

Q10: What if I have a specific flower or colour request?
A: We aim to fulfil all specific requests whenever possible. However, since availability may vary based on seasonal and regional factors, we advise discussing your preferences with our florists in advance. They will guide you on what is currently available and suggest suitable alternatives if necessary.

If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are always here to assist you and make your floral experience with us a delightful one.